At Otomatika (“we”, “our”, “us”), we respect your privacy. This policy explains what information we collect when you use our website or WhatsApp bots, why we collect it, and how we keep it safe.

1. Information We Collect

We may collect the following information when you use our services:

• Contact details: Such as your name and phone number.
• Messages and content: Any text, images, or documents you send to our WhatsApp bots.
• Technical information: Such as device type, browser type, IP address, and timestamps.
• Usage data: Information on how you interact with our bots or website.

2. How We Use Your Information

We process your information for the following purposes:

• To provide and operate our WhatsApp bots and other services.
• To respond to your queries and requests.
• To improve and optimise our services.
• To comply with legal and regulatory requirements.

We do not sell or rent your personal data to third parties.

3. Sharing and Disclosure

We may share your information with:

• Meta Platforms, Inc. (as part of the WhatsApp Business API integration).
• Service providers who help us deliver our services (e.g., hosting, analytics, messaging providers).
• Authorities or legal bodies when required by law.

4. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once data is no longer needed, it will be securely deleted or anonymised.

5. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for data processing (where applicable).

To exercise these rights, please contact us using the details below.

6. Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. Contact Us

If you have any questions or requests regarding this policy or your personal data, please contact:

Otomatika
📧 Email: info@otomatika.com
🌐 Website: https://otomatika.com/contact